Experience 360 by TTEC Digital: 4 Week Discovery POC

TTEC Digital

Experience 360 is our strategic methodology designed to help you eliminate poor customer experiences.

Envision a world where your sales and marketing teams know their customers wants and needs and can personalize each interaction on their journey with your teams. TTEC Digital will help you identify your baseline, visualize a future state and begin to transform how you market and sell to your customers.

Experience 360 will bring personalized engagement through Dynamics 365, AI, and better connections with buyers and actionable sales analytics to your fingertips to help turn relationships into revenue .Whether you are selling products, services, or responding to RFPs, you need a tool that works the way you do. Sales360 helps you access the right influencers and decision makers and gives leadership the insights they need to help drive those deals to close. We bring personalized engagement through AI, better connections with buyers and actionable sales analytics to your fingertips to help turn relationships into revenue.

Our Experience 360 from TTEC Digital: 4-Week Discovery POC helps you build the knowledge needed to transform and orchestrate your customer experiences utilizing Microsoft Dynamics 365 for Sales.

Envisioning: Our experts will help you envision a future state of your business, focused on knowing your customers and engaging them with hyper personalized experiences during the sales cycle. During this workshop, we will explore your current state processes, define the north star, identify challenges and opportunities, and identify stakeholders and business outcomes, and ideate.

Business Value Assessment: Understand the potential return on investment and financial benefits of your envisioned future state, such as revenue growth, cost savings, and employee efficiencies. We'll confirm business outcomes, identify financial impacts and success proof points, and build a case for change.

Solution Assessment: Create a solution roadmap to realize transformation goals by defining how the current state will change to the future state. This includes a functional and technical discovery session to produce an inventory on current solutions and third-party software as well as a readout of the future state implementation plan, technology requirements, and timeline. Solution Demonstration: Develop a visual demonstration to showcase the future state and share the vision throughout the organization. We will identify and prioritize business scenarios, gather requirements, and deliver a final presentation. Agenda:

Discovery Questionnaire Pre-workshop planning checkpoint Envisioning Workshop Technical Discovery Workshop Executive Playback Presentation Week 1: Discovery Questionnaire Week 2: Pre-workshop planning checkpoint Week 2-3: Envisioning Workshop Week 3-4: Technical Discovery Workshop Week 4: Executive Playback Presentation *Est. dependent on integrations and legacy processes

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