D365 Customer Service: 10+Wk Implementation


Dynamics 365 for Customer Service Implementation - 2 to 4 months - Full implementation

2 to 4 months Dynamics 365 for Customer Service Implementation, focus on a transforming your Contact Center.

With this service we provide and end to end project implementation with a full Microsoft's certified team. Following and agile methodologies, we are going to analyze and design the solution, implement all business requirements, and train and deploy on Production environments. We estimate between 2 to 6 weeks of analysis, 4 to 8 weeks of development and 1-2 weeks of deployment and training. Comnplexity of the estimation, is based on total number of users, number of business processes, automations and integrations.

The implementation will cover main features required to improve your contact center agents productivity, and increase your end customer satisfaction. Main features to be implemented during the project are:

  • Customer information (Account & Contacts)
  • Service Level Agreement (SLA) configuration
  • Case management flows.
  • Defining Queues & Routing rules
  • Managing real time operational dashboards
  • Knowlege Base configuration, to help agents to solve cases faster
  • Defining automated notifications to 2 tier level agents to solve Cases
  • Configuring Autoservice Portals, to give to the customers the posibility to create and follow up their Cases

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