Turns data from any source to drive relevant real-time actions that power omni-channel engagement with your customers. Activated by Dynamics 365 Customer Insights, PowerApps, Azure Synapse and more.
Capgemini`s Customer Data Hub (CDH) turns data from any source to drive relevant real-time actions that power your omni-channel engagement with your customers. It empowers your Sales, Service, Commerce and Marketing teams with insights-driven actions to increase engagement, customer experience and revenues.
With CDH, Capgemini will embed actionable insights into your customer engagement channels powered by Power Platform / Power Apps, Dynamics 365 Sales, Customer Service, Marketing and other.
Key features of the Customer Data Hub:
1) Capture and structure relevant customers
data to build unified customer profiles,
2) Analyze and automate customers data,
3) Drive relevant next best actions, measure, and optimize experience and engagement.
Workshop agenda* - Capgemini as transformation partner - How Customer Data Platform can improve your business - Review relevant Customer Data Hub business use-cases - Discuss approach to implementing a Proof of Concept / Proof of Value - Next steps
Outcome of this workshop is a proposal for next steps on PoC/PoV of a Customer Data Hub solution.
*Agenda can be tailored to the client`s context