Microsoft Teams Voice - Direct Route - Discovery Consultation

As a Microsoft Partner with Advanced Specialization in Calling for Microsoft Teams, CBTS consults with Mid to Large Enterprise organizations daily regarding their collaboration capabilities. CBTS is offering a discovery consultation of your current environment where our experts guide you through all critical information that must be gathered and understood before planning a migration of telephony service to Microsoft Teams. CBTS has a long history as a service provider, providing communications and network solutions to its clients, bringing unique expertise and knowledge to delivering Microsoft Teams Voice service to customers’ tenants. CBTS offers customers service options for PSTN Calling in Teams that best fit their business needs. Our Microsoft Direct Route solution allows customers pay on a concurrent call path pricing model. The customer can fully manage their call routing in the Microsoft Teams phone system and does not need to grant CBTS Administrative access to their Microsoft environment.

Avoid common pitfalls, and set you organization up for success by learning from the best during this consultation.

CBTS will guide the customer through the topics below.

• Review and discussion of existing Voice Services.
• Review current Microsoft 365 Licensing and discuss licensing needed to support Teams Voice
• Internet & Network Readiness
• Discuss desired Voice services with Teams including Call Routing, Auto Attendants, Call Queues, and Teams Handsets.
• Review components of Customer's voice environment that cannot be delivered via the Teams Phone System and make recommendations.
• Review and make recommendations for e911
• Discuss capabilities of Teams Phone System and migration path from current system to Microsoft Direct Route.
• Discuss Professional Services options available from CBTS to assist customer in their Microsoft Tenant.
• General Q&A