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Support for Dynamics 365: 4-Wk Implementation

Crowe LLP

Proactively monitor, support, and enhance your Microsoft Dynamics 365 deployment to ensure you are getting the most from your technology investment.

Our initial one month implementation will get you started with support services for your Dynamics 365 deployment.

Deliverables

Crowe’s managed support services provide organizations:

  • Ongoing support to maintain and enhance Microsoft Dynamics 365
  • Tiered service plans allowing you to scale up or down as your needs evolve
  • Single point of contact for fast and efficient service
  • Proactive guidance to help drive value from your technology investment
  • Access to a highly qualified, specialized support team with extensive hands-on implementation experience and in-depth knowledge of the technology
  • Commitment to meet or exceed our Service Level Agreement (‘SLA’)

Standard support items included in our service:

  • Business Critical Support
  • Break / Fix Support and Troubleshooting
  • End-user and Administrator Training
  • ‘Wish List’ Management
  • Release, Patch, and Upgrade management
  • Development Support
  • Health Check Assessments
  • Support Management Meetings
  • Expand System Functionality
  • Enhance Reporting & Dashboards
  • Onsite Services Available (extra fee)

Select your ongoing support plan based on:

  • Number of annual support and service hours you require
  • Level of proactive monitoring and system maintenance
  • Need for release management and upgrade services

Note

  • Offer and pricing is for one month of service
  • Ongoing support can be purchased at an additional cost
  • Crowe knows how to tailor and deliver solutions and support for organizations with 5 users or 5,000 users.
  • Crowe has worked with Microsoft CRM since its inception in 2003 and has premier-level support with Microsoft. If an issue requires escalation to Microsoft, Crowe has the fastest and most direct channels to facilitate closure.
  • Access to the knowledge of 40+ Dynamics 365 professionals.
  • Additionally, we have over 200+ professionals dedicated to providing technology solutions that goes beyond Microsoft Dynamics 365 capabilities.
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