Teams Success Service: software, support and essential Microsoft Teams services
Modality’s Teams Success Service is a tiered, high value bundle of services, software and support that addresses the key requirements of an effective Microsoft Teams operation for organisations with up to 2,500 users. Teams Success Service considers all the facets of Microsoft Teams, delivering a powerful combination of services, software and support that enables you to realise the full benefits and maximise the value of your investment in Teams.
Addressing the key themes of usage, governance and performance, Teams Success Service from Modality offers three, pre-defined options to drive an effective Teams operation.
Three Tiers of Success
Base – Satisfies your essential support needs, providing access to Modality’s Teams experts and giving insight into your native Teams quality reports - Technical support (service desk to service desk) - Service requests (MACDs, change support) - Native CQD reports with commentary
Standard – As Base, plus detailed, proprietary Teams Power BI reports and automation, built around the three pillars of usage, governance and performance - Teamwork Analytics software - Usage, Governance and Performance Power BI reports - Automation, to reduce pressure on IT by automating user notifications
Enhanced – As Standard, plus expert insights into your Teams data, proactive service management and additional, value-adding Modality software - Insight Service - Service Delivery Management (incl. roadmap and change)
Teams Success Service is available as an annual subscription only. Estimated cost relates to the Base tier, for up to 2,500 users, per year.
Microsoft Teams healthcheck, OneMeeting software (video interop) and Teams Rapid Deployment are available as options.