Automate Dynamics 365 Customer Service Lite 2-Wk Proof of Concept

Microsoft Dynamics 365 Customer Service is a model-driven business application that uses built-in intelligence to guide businesses to deliver faster more personalised support adding value to every interaction. This application unifies service provision, saves agents time and helps your business build and retain lifelong customer relationships whilst empowering your automation needs.

Streamlining communication and case management is of high importance. Queues and scheduling meetings help organise, prioritise and monitor your work progress and load. Effective reminders ensure customers are not left waiting and your agents never miss a call.

Jumpstarting with a PoC will provide you with the following;