Zendesk Support for Outlook
Create and escalate seamlessly any email to a ticket in Zendesk Support
There are times when an email meant to be for support was sent to you or you would need to take an email conversation and create a support ticket out of it to handle your customer’s concern more efficiently and also collaborate with support team members. Zendesk Support for Outlook integration let you do this seamlessly by enabling you to copy any existing email including its attachments and create a ticket in Zendesk Support.
With just a few clicks you can create a new ticket in Zendesk from any email. Have control over the ticket by setting its status, type and priority to get the right attention needed from your support agents.
You will be prompted to log-in or create a Zendesk account during the initial use of the add-in.
Funksjoner for tillegget
- sende data over Internett
- Dette tillegget kan lese eller endre innholdet i alle elementer i postboksen din, og opprette nye elementer. Det har tilgang til personlige opplysninger, for eksempel tekst, emne, avsender, mottakere eller vedlegg, i alle meldinger og kalenderelementer. Det kan komme til å sende disse dataene til en tredjepartstjeneste.