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ZIWO Contact Center

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Cloud Contact Center Software

ZIWO

SIMPLY. TALK TO YOUR CLIENTS Cloud contact center software deployed instantly. Fully API based. CRM Plugins. Connect real or virtual agents. Virtual phone number in any country.

MEET YOUR NEW SUPERPOWERS
  • For sales
  • For Marketing
  • For Customer Support
  • For Developers
  • YOU’RE IN GOOD COMPANY: CARREFOUR, DELIVEROO, UAE EXCHANGE, BETTER HOMES, CITRUSS TV, SUSHISHOP, DUBIZZLE, INSTASHOP, REDINGTON, CLEARTRIP and many more

    1) THE PLATFORM
    SIMPLY. TAKE A WALK IN THE CLOUDS.
    Access anywhere directly on Google Chrome, get started in no time and easy to learn.

    Focus on your business. Intuitive interface with advanced functionalities: Live Dashboard, WebRTC, Call Tracking, Call Masking

    Launch faster, execute better. On the Cloud. API based CRM integration; API Doc, Case Studies, Tech Support , How to Video

    Stay local go global. Minutes to scale up with phone numbers in every country and pay as you go! Virtual Call Center, Call Queuing, Call Transfer, Toll Free/Premium Numbers

    Be in control. Powerful call flow management and customizable monitoring systems to make the right decision in real time: Customizable dashboards, VIP/Black List, Customizable SLA, Mobile App Optimise your efforts. Create outbound campaigns in a few simple steps directly from your CRM or in standalone mode: Auto Dialer, Priority Queue, Pop up, Wrap up

    2) ZIWO AUTODIALER

    Simply. Reach out to the World. Part of ZIWO call center at no extra cost, our outbound campaign management is the perfect tool to boost your revenue and the productivity of your agents.

    Standalone Mode ZIWO campaign management tool can be configured in a stand-alone module in 2 simple steps. Step 1: Prepare a CSV spreadsheet with names and telephone numbers Step 2: Click on upload That is all you need to start using this amazing feature on ZIWO.

    CRM Integration Like all ZIWO modules, the campaign management is entirely manageable via API. For example, directly from your CRM, you may select the clients you want to call and create a new campaign, automate client call-backs for membership renewal, product recommendations…

    ZIWO Live View KPIs Simply. Monitor your call center activity. 40 widgets to see agent’s activity, queues occupation, SLA and more…

    3) ZIWO Manager mobile app

    Simply. Follows you everywhere. Keep a tab on your agent’s performance in real time while you are on the move.

    Live KPIs on the go. Complete customizable Live KPI monitoring on your smartphone 5+ displayable widgets, Drag and drop KPIs, KPIs selection menu, Personalize your layout

    Calls View. Browse and filter very call placed or received by your team, Powerful search and filter options, Date range navigation, Call recording playback

    Agent View. The simplest way to follow your team status and statistics on one screen, Agent current status, Agent personal statistics, Status filter

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