https://store-images.s-microsoft.com/image/apps.35232.399929b5-b071-4d00-bf1e-7006ae4f4377.c406fd72-fa6d-4426-bf15-140e8117fb02.3219837e-ccfc-4c9c-9b0f-3ba808a0af94

Service1™ (formerly eServiceSync™)

av Simplify HealthCare

Improve FCR and reduce call handle time for benefits inquiry with Service1™

An AI and NLP-powered end-to-end benefit inquiry management solution that integrates with existing CRM investments and helps Payers, TPAs, and ASOs provide better member and provider self-service

  • Adapt to rising member and provider service expectations - Deliver service excellence with the industry’s first single source of truth to manage member and provider self-service and benefit inquiries.

  1. Minimize Errors/Inconsistencies Across Service Channels
  2. Automate Member and Provider Self-Service
  3. Increase First Call Resolution Rates (FCRs)
  4. Reduce Call Handle Time and Answer Inquires in a Few Steps
  5. Improve Member and Provider Satisfaction and Star Ratings and MTM scores

Rask oversikt

https://store-images.s-microsoft.com/image/apps.27139.399929b5-b071-4d00-bf1e-7006ae4f4377.aba3b648-3245-44bf-95dd-f99b32256cb6.d573739e-b5c7-4c0d-8879-8745381d67d9
https://store-images.s-microsoft.com/image/apps.60183.399929b5-b071-4d00-bf1e-7006ae4f4377.aba3b648-3245-44bf-95dd-f99b32256cb6.f19ba363-f23c-4183-8afa-cf3edc88f463
https://store-images.s-microsoft.com/image/apps.14397.399929b5-b071-4d00-bf1e-7006ae4f4377.aba3b648-3245-44bf-95dd-f99b32256cb6.d728d4f2-f29b-431e-b599-bf273086504e