uCallManager for Teams
av Universal IT B.V.
Business telephony and contact center for Teams, integrated with MS 365 apps and services
Microsoft Teams is already heavily used in many organizations for chat, Phone System and conferencing. The next step is to add business telephony or even contact center features to Microsoft Teams Calling.
uCallManager brings telephony to a higher level. uCallManager offers advanced call routing options based on Microsoft Teams presence:
- Bring your own trunk
- Web based self service portal (portal.ucallmanager.com) for provisioning agents and configuring contact center services
- Flexibility in assigning phone numbers and stamping caller ID
- Call Detail Records
- Real time wallboard to display status of active queues and agents
- Real time PowerBI dashboard
- Microsoft Shift queues - route calls based on your Microsoft Shifts scheme
- uContactCard - Adaptive card displaying customer data from CRM/ERP/Support/XRM application
- uCallManager is part of the Universal Communications Suite; add live web chat - based on Teams and Azure AI (ChatGPT-4 powered) intelligent chat features to your contact center.