Low-Code Application Managed Services: 1 Month Implementation

Ensure your business-critical Power Platform and Dynamics 365 solutions remain secure, performant, and continuously evolving. This subscription-based managed service is built on our proven FutuCare model, which combines a proactive LiveOps team for monitoring and incident resolution with a dedicated DevOps team for continuous improvement and feature enhancement. We provide guaranteed SLAs and become your expert partner, managing the full Power Apps, Power Automate and Dynamics 365 application lifecycle so you can focus on your business.

Problems Addressed:

• Lack of sufficient in-house expertise to properly support and maintain a growing portfolio of Power Apps and Power Automate applications.
• Applications breaking or malfunctioning after Microsoft platform updates.
• A growing backlog of user requests for enhancements and new features with no clear process to manage it.
• The need for guaranteed Service Level Agreements (SLAs) for support and issue resolution on business-critical applications.

Services in details:

• LiveOps - Proactive Operations & Maintenance: Our LiveOps team provides a foundation of stability. This includes continuous monitoring of application health and performance, full incident lifecycle management from detection to resolution, regular security and compliance checks, and managing the impact of Microsoft Power Platform and Dynamics 365 updates to ensure compatibility.
• DevOps - Continuous Improvement & Enhancement: The DevOps team focuses on maximizing business value. We establish a structured process for managing a backlog of enhancements and feature requests. Based on an agreed monthly bandwidth, we allocate development hours to evolve and improve your applications through agile, sprint-based development.
• Flexible Support & SLAs: We offer flexible support tiers with guaranteed response and resolution times. Options include extended business hours or 24/7 on-call support for mission-critical solutions, where our on-call staff are alerted for any priority 1 incidents.

Deliverables:

• Guaranteed Service Level Agreements (SLAs): Formal commitments for response and resolution times based on your chosen service tier.
• Proactive Incident Management & Resolution: High First Contact Resolution (FCR) for issues, ensuring the first person responding can typically resolve the problem.
• Monthly Health, Performance & Value Reports: Regular reporting on application usage, performance metrics, support activity, and the value delivered through continuous improvements.
• Managed & Prioritized Enhancement Backlog: A transparent and prioritized backlog of future development work, managed in collaboration with your business stakeholders.
• Peace of Mind: The assurance that your low-code investments are professionally managed, secure, and optimized for long-term value.

Please note: Pricing is tiered based on the number and complexity of applications under management and the required SLA level. Any licensing costs are additional to the engagement fees.