Support for Dynamics 365: 4-Wk Implementation

Dedicated Support is ideal for customers with a larger user base, complex implementations that include many business processes or modules, as well as significant customizations, integrations, and use of ISV products.

They require fast responsiveness to support large user-bases, complex business processes, or high-volume environments.

Typical requests include:

• Functional and process issues
• Technical issues
• System “how-to” or key-user help requests
• Business process support
• System administration
• User management
• Security management
• Solution modifications
• Reports and dashboards
• Server and application updates
• System maintenance
• New features
• Configuration changes
• Backup and restore

Deliverables

• Priority access to a dedicated team of Product Experts
• Service Delivery Manager and guaranteed service-level commitments
• Rapid issue diagnosis and recommended resolution
• Quick answers to “how-to” product-related inquiries
• Updated Client Profile and development environment
• Weekly status reporting
• Dedicated Account Manager
• Unlimited support requests through Catapult’s Online Support Portal
• Resolution of issues and requests up to 2 hours in duration
• Priority scheduling of Work Orders

Note

• Service is ongoing service for a flat monthly fee.
• Estimated fee shown is reflective of one month of service.