Digital Transformation Assessment for Social Housing


For Housing Associations aiming to address pain points, this discovery workshop and value mapping exercise will deliver actionable recommendations against key metrics, with measurable efficiency gains

As a Housing Director, are you concerned about legacy technology, dated business processes and data integrity jeopardising your strategic decision-making process and ability to operate efficiently?

Embarking on a digital transformation journey might feel overwhelming, especially when ROI isn't clear. At Infinity Group, we simplify the process.

The benefits of digital transformation with Microsoft 365 and Dynamics 365:

  • Cost savings: By automating manual processes, optimising resource allocation and streamlining operations, organisations can significantly reduce operational costs and rent arrears. This includes direct savings in labour costs, reduced errors and decreased overhead expenses related to manual process management.
  • Increased transparency: Digital transformation can deliver resident-centric technology which empowers users with transparent information, enabling informed decisions to support both their needs and those of residents.
  • Increased integration: Adopting digital platforms such as ours reduce ‘void loss’ by managing integrated processes such as inspections, repairs, sorting out applications, waiting lists and re-letting properties.
  • Enhanced resident experience: One of the primary drivers for digital transformation is to offer better resident experiences. Advanced digital tools and platforms can provide personalised, on-demand and multichannel interactions for customers, which improves resident satisfaction and well-being.
  • Increased agility and innovation: A digitally mature organisation can adapt quickly to market changes, resident demands and external disruptions. They can also foster a culture of continuous innovation which provides the ability to pivot strategies swiftly based on what is happening in the sector.

The Digital Transformation Assessment for Social Housing is about exploring an organisation and identifying areas where technology can add value across themes such as customer experience, productivity, compliance and social value. Bringing together our combined expertise is critical in delivering a successful Digital Transformation Assessment:

What you bring:

  • Strategic vision: Long-term strategic objectives give a framework for making decisions on priority and value that drive the Digital Transformation Assessment.
  • Understanding of your organisation: No-one knows your organisation like you. It is this knowledge of people, process and the engagement with your customers that is the heart of the Digital Transformation Assessment.
  • Your people: Your people are your greatest asset. The Digital Transformation Assessment relies on their participation to drive a high value outcome but also seeks to embed skills and knowledge in the team.

What we bring:

  • Industry Leader: Since 2001, our specialist team has supported over 1000 clients across the UK. In the past 5 years, Infinity Group has won over 20 leading industry awards and were ranked as the 5th best MSP in the UK at the Global MSP 501 awards. We have also won the Feefo Platinum Customer Service awards for the past 3 years.
  • Experience: We have successfully delivered multiple Digital Transformation Assessments for organisations of all shapes and sizes, bringing structure, guidance and methodology that manages the team towards the Digital Transformation Assessment outcome.
  • Microsoft Catalyst method: We utilise a huge global investment by Microsoft to create an approach that bridges the gap between your organisation and technology.

Why Infinity Group?

We have significant social housing expertise with over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

At Infinity Group, we are ROI-Centric. We emphasise measurable benefits, helping organisations like yours to leverage Microsoft 365 and Dynamics 365 for:

  • Increased operational efficiency: Streamline, automate, and integrate diverse business processes.
  • Enhanced customer engagement: Use tools like Customer Insights for personalised interactions.
  • Data-driven decisions: Analyse vast data for actionable insights.
  • Scalability and agility: Seamlessly scale with a cloud-based infrastructure.

Infinity Group is one of few organisations globally that holds Microsoft Cloud Solutions Partner status which means we are recognised by Microsoft across six solution designation areas covering: Infrastructure (Azure), Data & AI (Azure), App Innovation (Azure), Security, Business Applications and Modern Work.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.

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