Customer Service Support & Remediation: 4-Wk Assessment

Rand Group, LLC

Rand Group's Customer Service Support and Remediation offering gives you a single point of contact for all Dynamics 365 Customer Service support services.

Get the support you need, when you need it, with Rand Group’s Customer Service Support and Remediation offering. Includes 25 hours of professional services for essential support and technical assistance. Get ongoing support for issues as they arise, plus periodic monitoring and prioritization of open incidents to help you take full advantage of your business applications. Take control of your spend with real-time insights on when and where you use support hours, outstanding issues, and case history with our Client Support Portal.

Get the most out of your business applications with support services that include:

  • Technical assistance to help you maintain uptime, work smarter, and stay focused on your business
  • Team of certified support specialists who provide guidance for system improvement
  • Access to Support Portal - A real-time dashboard of support incidents and resolutions


  • Free 2-hour evaluation of Dynamics 365 Customer Service implementation state and prioritization of system remediation
  • Allocate blocks of hours to remediation priorities
  • Execute remediation activities


  • Support Contract with 25 pre-purchased hours for support and remediation
  • Authorized users gain access to Support Portal with real time information about support requests
  • Automatic renewal options for continued support after the initial 4 weeks

Get the personalized attention you need with the right Support Partner. Contact Rand Group today to schedule your assessment.

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