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An evaluation of your current Customer Service processes that results in a detailed plan for Dynamics 365 for Customer Service deployment.
This 2-day assessment is held on-site at your facility.
The engagement will include meetings with the clients of your Customer Service processes, as well as IT stakeholders.
Day 1
Discovery and analysis of the your current Customer Service system environment.
Day 2
Creation of a detailed plan to highlight overall migration/implementation process, customizations, data migration and integration.