CX Connect with Dynamics 365

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Contact Center connecting with Dynamics 365

CX Connect with Dynamics is Kerv’s integration between Genesys Cloud CX and Microsoft Dynamics. It provides a plug-in to Microsoft Dynamics that enables agents to use Genesys from within the Dynamics web user interface so that contact centre agents have easy access to all the tools necessary to handle all their interactions in one place – the Microsoft Dynamics application.

CX Connect with Dynamics 365 is distributed as a Managed Application for easy incorporation into Dynamics. It embeds the Genesys user interface inside Dynamics so that agents can manage their availability status, accept, or decline calls, handle emails, and all other channels within Genesys and using the tools that Dynamics provides.

It provides the following features:

· Embedded Genesys UI within Dynamics

· Screen-pop

· Create interaction record

· Click-to-dial

· Multi-tasking

· Simple and easy to install and configure

· Single Sign on Between Dynamics and Genesys

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