https://store-images.s-microsoft.com/image/apps.14392.17723abc-2d62-4ad5-b523-f21a1a81c696.7f974e26-5e1d-42a0-bace-4e198b21f808.acd5bd93-b407-45aa-98d9-25ebb52418fa

Connected Field Service Accelerator

Happiest Minds Technologies Limited

Happiest Minds Connected Field service accelerator for Proactive & Predictive Maintenance

  • Happiest Minds Connected Field service accelerator has been designed to create a closed loop connection of IoT devices – Dynamics 365 Field service – Microsoft Teams.
  • IoT Devices are connected with Cloud technologies to ensure no anomaly goes unnoticed/ not reported.
  • Anomalies / issues captured from the device via IoT gateway are analyzed in azure stream analytics and forwarded to the D365 Field service that is capable of the below implementations:
  • Remotely fix the issues encountered
  • Auto-assign the most suitable field engineer (based on scheduling algorithms) to work on the issue
  • Manually book a crew to work on any complex issues encountered in the IoT device.
  • Booking alerts for Field engineers who are equipped with a mobile-first app to resolve issues anywhere –anytime.
  • The accelerator utilizes the full potential of Microsoft Teams for information exchange on new requests, as a discussion forum, agent chat, and dashboard visualizations.
Overzicht
https://store-images.s-microsoft.com/image/apps.9694.17723abc-2d62-4ad5-b523-f21a1a81c696.5a2739e0-10f0-49f7-b97d-e62b12e0c877.92300624-daa5-4096-9697-c2065bc37d7f
https://store-images.s-microsoft.com/image/apps.15816.17723abc-2d62-4ad5-b523-f21a1a81c696.5a2739e0-10f0-49f7-b97d-e62b12e0c877.c3a4fb37-cb30-4bfa-b887-c97be0dbeaa8
https://store-images.s-microsoft.com/image/apps.29031.17723abc-2d62-4ad5-b523-f21a1a81c696.5a2739e0-10f0-49f7-b97d-e62b12e0c877.400a5f8c-6437-41f2-a42d-a79bca18c223