Connected Field Service Accelerator

Happiest Minds Technologies Limited

Happiest Minds Connected Field service accelerator for Proactive & Predictive Maintenance

  • Happiest Minds Connected Field service accelerator has been designed to create a closed loop connection of IoT devices – Dynamics 365 Field service – Microsoft Teams.
  • IoT Devices are connected with Cloud technologies to ensure no anomaly goes unnoticed/ not reported.
  • Anomalies / issues captured from the device via IoT gateway are analyzed in azure stream analytics and forwarded to the D365 Field service that is capable of the below implementations:
  • Remotely fix the issues encountered
  • Auto-assign the most suitable field engineer (based on scheduling algorithms) to work on the issue
  • Manually book a crew to work on any complex issues encountered in the IoT device.
  • Booking alerts for Field engineers who are equipped with a mobile-first app to resolve issues anywhere –anytime.
  • The accelerator utilizes the full potential of Microsoft Teams for information exchange on new requests, as a discussion forum, agent chat, and dashboard visualizations.