Enabling remote customer engagement with quality and safety

During a crisis like the ongoing coronavirus pandemic, organizations need to stay relevant and support customers, while prioritizing their safety.

Wipro’s ‘Virtual Visits’ solution will enable ﬁeld service engineers to virtually troubleshoot the problem from their home and advise the best solution to customers and make a visit, when absolutely necessary, complying with government guidelines. Sales teams can also use this tool to virtually assess the work involved, showcase their products or services effectively and provide quotes without visiting their client's location.

Key Features

A one stop solution to enable remote sales and service by integrating guideline surveys, collaboration tools and remote assist support

Intuitive and Business process flows - Guided ﬂows to ensure safety measures and consent of customer for any interaction
Remote collaboration- Collaboration with remote expert help of live chat, video call, ﬁle sharing etc
Mix reality and Annotation - Use of 3D animation videos and annotation, technician expert can guide customers/ junior technician for resolution
Safety and health guideline surveys -Mandated surveys for employees and customers to build trust
Integration with myVisits solution (power apps)- Integration allows technician to capture visit log, change task status, and create spare parts request, etc.
Send & receive ﬁles- Access to knowledge bases and product catalogs, sales collateral to share with customer

Key Benefits

Winning customer trust - Ensuring compliance with safety & health guidelines
Remote collaboration - Open communication channel for exchange of information leading to customer satisfaction and better survey ratings
Knowledge sharing - Enable experts to effectively share their knowledge from anywhere in the world
Cost and time savings - Virtual connect with experts in remote locations reducing travel time and cost
Visual communication of complex instruction - Use drawings, arrows and 3D Diagram/Video for communication of complex instruction
Walk the site without being onsite - Remote expert can see remote location without travelling to actual location

Wipro's D365 Virtual Visits Solution

door Wipro Ltd