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AI Service Desk by Aisera

Aisera

AI Service Experience solution resolves employee requests, tasks, and actions with self-service.

Aisera's AI Service Desk solution is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omni-channel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Features:

- 200+ integrations to ticketing, knowledge, and IAM systems

- 400+ pre-trained workflows for task automation

- Conversational AI with 50M+ entities

- Omni-channel support (Microsoft Teams, web portal, chat, email, voice, SMS, and mobile app)

- Auto-resolution, classification and routing through TicketIQ

- Next-best actions for agents to resolve tickets

Aisera's SaaS Service subscription is required to be able to use AI Service Desk by Aisera.

Contact Aisera for more information at info@aisera.com

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