Helpdesk System image

Helpdesk System

door SharepointEmpower Private Limited

SharePoint
Microsoft 365 Certified
(93 classificaties)
Prijzen Er kan een aanvullende aankoop vereist zijn

Helpdesk, a certified Microsoft 365 App Compliance Solution, ensures swift, secure issue resolution

Our Helpdesk System, a cloud-based product in Microsoft 365, Our ticket management software is like a

superhero for handling issues in organizations. It works smoothly with Microsoft SharePoint 365 and Teams

to make managing tickets easier. Plus, it speaks many languages, so people around the world can use it in their

own language.

With an easy-to-use Dashboard, you can take charge of managing tickets effortlessly. It puts all the

support tasks in one place, showing both ongoing and pending ones, making it simple to keep track and

prioritize them efficiently.

Our Helpdesk System is all about saving you time, cutting costs, and making you more productive. Easily

organize your info by importance and concentrate on what's most important. Keep an eye on how quickly we

solve issues with our time-tracking feature, ensuring everything runs smoothly. Plus, you can easily access the

complete history of your requests with our strong data management.

Here is a Key features of the Helpdesk System:

The main page predominantly highlights a dashboard overview that displays user ticket activity.

  • Tickets Pathways:

In the Ticket Section the User can create or manage there ticket as well as their pending tickets from the tickets tab.

The FAQs section aggregates inquiries raised by users along with prompt solutions, aiming to deter the

recurrence of identical ticket submissions.

The Custom Email feature allows you to configure and send automated emails for various ticket events

(e.g., ticket creation, updates, closures). You can personalize email templates with dynamic

placeholders (like ticket ID, customer name) to ensure clear and professional communication with your

customers.

The Custom Fields feature enables you to create additional fields for tickets, tailored to your business

needs. Whether it's adding dropdowns, checkboxes, text inputs, or date pickers, you can capture specific

information relevant to your support process, making your ticketing system more flexible and insightful.

The Reports tab delivers insightful analytics for informed decision-making and enhanced operational

efficiency.

The admin can view and manage details of all admins, along with editing, adding, deleting, and overseeing

organization-wide tickets, including email ticketing, reassignment, FAQs, custom fields, and reports.

Explore the benefits of our licensed version tailored to meet the needs of potential

customers:

  • Microsoft 365 Cloud-based Modern SharePoint App.
  • Intuitive User Interface with Multi-lingual Support.
  • Individual Ticket Queues
  • Time and Cost Savings
  • Productivity Enhancement
  • Automatic Email ticket generation
  • Email notifications on each ticket updates
  • Data Categorization Based on Priorities
  • Robust Data Management for Ticket History

    • Make our Helpdesk System work wonders for you! Get organized support, easy ticket handling, and happy

    customers. No more confusion just a quick boost in getting things done!

    This App Includes:

    • Support for SharePoint "Webpart" and "Full-page" web part components.

    • Additional purchase may be required.

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    Een overzicht

    Snapshot 1 of Helpdesk System
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    Snapshot 2 of Helpdesk System
    Snapshot 3 of Helpdesk System
    Snapshot 4 of Helpdesk System
    Door dit product op te halen, geef ik Microsoft toestemming om mijn accountgegevens te gebruiken of te delen, zodat de provider contact met mij kan opnemen over dit product en verwante producten. Ik ga akkoord met de gebruiksvoorwaarden gebruiksvoorwaarden en privacybeleid van de provider en begrijp dat de rechten voor het gebruik van dit product niet afkomstig zijn van Microsoft, tenzij Microsoft de provider is. Het gebruik van AppSource valt onder afzonderlijke gebruiksrechtovereenkomst en privacy.