https://store-images.s-microsoft.com/image/apps.15696.d7c528cf-fba1-45fe-8d76-98fc024e46af.ab784d30-5b30-4660-a529-77af22567173.67fd5fef-7f78-4f28-a9f4-9e9172f868a9

Helpshift Azure - Support Analytics

Helpshift

Offers valuable insights into overall performance of your support organisation

Helpshift Support Analytics offers comprehensive insights for customer support managers by providing the necessary​ data​ to optimize the support experience​ for your users​. These analytics include ​an ​easy-to-understand dashboard overview as well as detailed reports. ​With this report, you will be able to efficiently analyze metrics such as CSAT, response and resolution times, ​and also measure volume and backlog​ trends​. Customer support managers ​will be able to​ isolate and analyze key metrics by app name, platform, agent, tags, languages and more.
Overzicht
https://store-images.s-microsoft.com/image/apps.57137.d7c528cf-fba1-45fe-8d76-98fc024e46af.ab784d30-5b30-4660-a529-77af22567173.e1d1c044-04b2-4a65-84f1-472cbb9cf275
https://store-images.s-microsoft.com/image/apps.39584.d7c528cf-fba1-45fe-8d76-98fc024e46af.ab784d30-5b30-4660-a529-77af22567173.f95cb229-95f9-4158-a7ff-072b6de03b85
https://store-images.s-microsoft.com/image/apps.602.d7c528cf-fba1-45fe-8d76-98fc024e46af.ab784d30-5b30-4660-a529-77af22567173.751d1cb5-0574-4371-afa0-f5965099774e