door Bizcuit Solution Co., Ltd.
Customer Experience Platform
FullLoop CX provides you with feedback from customers on an attractive visual display. You can monitor and protect their experience in real time, identify business improvement, and use customer insights to make better decisions about where to invest your resources.
FullLoop CX gathers and analyzes customer feedback and transaction data to produce actionable insights. Machine Learning detects and manages unhappy customers and upsell happy ones on more of the products they love.
FullLoop CX turns customers into evangelists, employees into day heros, marketers into mind readers, and brands into household names. Call for a demonstration to transform your business today.
How it works
FullLoop CX gathers customer data, transaction data, location, date and time, and survey data into one ultimate learning. We use an AI technology, advanced machine learning with powerful Natural Language Processing -NLP based text analytics, to understand what customers are typing to us and process thousands of customer comments in seconds. FullLoop helps you classify issues and organize them in a way that makes complex opinions very simple to manage. Customer scores, issues, trends and all you need to manage customer experience display on real-time dashboards you can access from anywhere anytime.
Connect with your customers
Whether your customers are new, existing, or VIP customers, you can make all your communication relevant to each customer with FullLoop CX, the powerful platform that can highly customize and personalize customer engagement at any touch point along their journey.
Get all done through one platform in real time
You can manage your total customer experience on a single platform in real time with relevant indexes and scores. You can also customize FullLoop CX to fit the nature of your business in the way you want it to be.
Receive comprehensive insights with recommendations
FullLoop CX is built on more than 20 years of marketing research data and experience. Our advanced analytics dashboard is designed from a business viewpoint to automate insight discovery, give answers to business questions, and make recommendations.
Give your staff the tools they need
Using FullLoop, your staff have the right tools to attract, monitor and retain your customers, increase sales, and gain insights to build your next campaign and product hit. They will have the tools needed to boost your business.
Create wow experiences to new customers
FullLoop CX can collect new lead information by using a tempting incentive to approach them without great expense. Wow experiences can cause customers to to spend more and tell others about you.