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Kbot Virtual Assistant for 0365


Virtual Assistant for 0365

According to Gartner by 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2015 Konverso provides an off-the-shelf Enterprise Virtual Support Assistant for 0365 on Azure. It delivers the following benefices: - Accelerate 0365 deployment - Accelerate user onboarding - Reduce the cost of support with self-care - Increase employee productivity This will results in: - 30% less calls to the Service Desk - 30% in savings - 80% in end user satisfaction This application is available in English, in French and in German. This is a multilingual solution. It has the following capabillities - Instant answers through 24/7 automated support - Simplify and improve Digital Workplace end user experience - Handle higher volume of routine tasks