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Metro Process

Retail Manager Solutions Limited

Metro Process is RMS' automated intelligent workflow module within their Metro software suite.

Metro Process adds an additional range of automated and intelligent applications to compliment those within the Unified Comms module, including the ability to complete Store Audits, capture Accidents & Incidents and undertake Daily Checks, Petty Cash Management and Sundries Ordering. The module provides visible compliance, workflow escalation and budget management, each adhering to legal or procedural requirements.
Daily Checks - 'Business as usual' checks can be carried out daily/hourly and is ideally suited to the due diligence environment. This module helps to ensure compliance and avoid prosecution covering things ranging from fridge temperature checks to fire exit checks.
Accident & Incident - If a customer has an accident or there is an incident onsite this module ensures that all details are recorded and RIDDOR rules (where applicable) are complied with. Incidents can result in stock being unavailable, triggering the re-ordering of “Damaged or stolen” stock automatically through the use of this tool.
Travel & Accommodation - This module takes the pain out of hotel booking and travel arrangements
Petty Cash - Manages the payment of petty cash claims. Multiple petty cash types with configurable rules guide the user from creating a claim through to approval and authorisation based on amount thresholds.
Fire Checks - This module allows a manager to record the position and quantity of all fire equipment held on-site. Once registered, the system prompts for checks to be carried out in line with the equipment type. Failures are escalated to the facilities management team allowing pro-active planning of routine maintenance.
Site Audits - For example – health and safety checks, fridge temperature checks etc. – anything that needs to be completed on a regular basis. When the area manager visits the individual site, they can analyse the full records, or view them from head office.
Site Visits - This module provides the ability to judge sites against the same criteria, create corrective actions during the visit (which will automatically appear in the daily planner within Unified Comms). Fully configurable, it allows the user to define different types and styles of visits. A full audit trail is available, and all data can be presented within a KPI/League ladder by location and by visit type.
Ordering - Goods not for resale such as till rolls, toilet rolls, paper etc. can all be ordered here with an automated extract to the supplier. Orders can be set for further approval; store budgets are updated.
Click & Collect - This module ensures customer orders are managed correctly at the store. Integrating into the store daily planner within Unified Comms, the store manager can clearly see what orders are coming in and customers are automatically notified by email/text when the products arrive or when the store manager updates the task.

https://store-images.s-microsoft.com/image/apps.20386.7563863f-4cdf-4045-82ce-e0ea1a152a88.99531111-b40d-4cd8-96ed-9ff28d945278.e0badefa-ea43-443f-b805-2e1c586f7fa3
https://store-images.s-microsoft.com/image/apps.20386.7563863f-4cdf-4045-82ce-e0ea1a152a88.99531111-b40d-4cd8-96ed-9ff28d945278.e0badefa-ea43-443f-b805-2e1c586f7fa3