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Smart Mobile Workforce (SMW®)

Smart Energy Water

SMW® is a digital Workforce Engagement Platform hosted on MS Azure for Energy and Water Utilities

Energy and Water customers are demanding real-time digital engagement for field personnel to manage job, safety and asset-related information on mobile devices. SMW® provides a single platform by integrating all workforce, work order, service request, asset and inventory management processes into one view thereby improving operational efficiency and productivity of field Utility staff

SMW®, together with Microsoft Azure, helps Energy and Water Utilities deliver:

  • The right mix of digital self-service capabilities to drive workforce engagement
  • 24x7 mobility and real-time availability of information
  • AI and ML driven workforce performance analytics and dashboard
  • Reduced cost to serve with higher workforce adoption
  • The value proposition of SMW® is centered around-

  • Improvement in workforce tracking
  • Reduced cost-to-serve
  • Maintaining asset health
  • Over the years, SMW® has proved to be a leading platform globally and is trusted by Utilities across the world. SMW® has provided significant returns to its businesses, some of which are-

  • Up to 35% increase in workforce productivity
  • Up to 90% elimination in manual work
  • Up to 32% reduction in operational costs
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