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Symphony SummitAI

SummitAI, Artificial Intelligence driven Enterprise Service Management Suite

SummitAI is market-leading Artificial Intelligence driven Enterprise Service Management suite that integrates IT Service Management (ITSM), IT Asset Management (ITAM) and IT Operations Management (ITOM) Deployable in the cloud on Microsoft Azure or on-premises, SummitAI’s intelligence, automation, and ease of use enable enterprises to better service their IT users while reducing Total Cost of Ownership (TCO), providing faster service request resolution and improving end-user satisfaction.Key business value metrics: • Up to 45% Lower Total Cost of Ownership - Includes 50% faster implementation time than competitors like ServiceNow • Up to 50%, Faster Resolution of Service Requests - AI-driven Digital Service Agents enable auto-resolution of many requests •Up to 30% improvement in CSAT - Provide 24/7 service desk experience to end users.