Wipro's Azure OpenAI based solution to provide cognitive assistance to financial advisors.
The world of wealth management is still mainly driven by manual processes. As per Business insider reports, 77% of US and Canada based financial advisors reported losing business because they didn’t have the appropriate tools to interact with clients and three-fourths of global wealth managers see digital as priority. Accordingly, wealth management firms are continually looking for a more intuitive technology driven experience.
One of the main problems is that the Wealth managers handle
large volume of clients. There is a demand of cognitive solutions to assist the
managers to help them reduce the turnaround times and hence improve the
customer experience and trust.
Wipro's Azure OpenAI based Solution:
- Ability to handle conversations across different topics with human like responses
provide responses from both Enterprise Data and Public domain
to mine enterprise records with high accuracy and reliability e.g. MF Product
brochure, Fact Sheets, Product prospectus etc.
summary of the discussion with the customer that can be stored for future
audits and references
generate reports like Payment Receipts using the available customer information
connect to enterprise AI/ML models e.g. NAV Forecasting, Index forecasting,
churn prediction etc.