LinkThat CUBE : CTI and AI for Teams, Avaya, Alcatel, Cisco, Atos Unify, Five9, Sinch and more

door YouCon EDV Dienstleistungs GmbH

CTI Middleware for integrating telephony systems (PBX, ACD, Cloud) and unlocking AI features

LinkThat CUBE enhances the customer journey and lets you break new ground with Artificial Intelligence.
State-of-the-art interfaces connect all telephony systems to your Microsoft Dynamics system.

  • Customer recognition: Agents know who is calling and save time with the automatically displayed contact history.
  • Softphone with time-saving features and personalized call assistance: Your agents and customers enjoy quick & professional calls.
  • Full control in Dynamics: Queue management, status synchronization, call history, shortcuts and templates, click-to-call, case transfer, ...
  • Live keyword spotting during calls: LinkThat ECCO assists agents in ongoing conversations.
  • Integrate all contact channels such as telephony, email, fax, chat and social media requests.

All agents can optimally respond to your customers and no longer have to perform manual searches during the calls.
LinkThat CUBE reduces costs, gives a 360° client view and improves sales & service times.

Een overzicht