PowerObjects’ Dedicated Support Engineer (DSE) offering gives Enterprise organizations a single point of contact for all Microsoft Dynamics 365 support services.
If your organization has support needs exceeding 100 hours a year, has internal compliance restrictions in place for offshore resources, or if you have a complex deployment and need to streamline your support engagement, the DSE option is probably right for you. In addition to serving as your organization’s dedicated resource for any Dynamics 365 support needs, the DSE drives proactive and reactive engagements to help anticipate and address issues before they have an impact. With monthly review meetings, the DSE and your organization’s Support Lead or IT Manager will discuss items such as open and closed support tickets, a ‘state of the business’ review, and any other open topics on either end of the partnership.
Support rates are discounted (per hour when PowerObjects is listed as Partner of Record (POR). If PowerObjects isn’t named POR, rates may vary.