Explore Dynamics Customer Voice: 5- Day Workshop

PwC_India

This offsite Proof of Concept workshop will show you how to use Dynamics Customer voice for seeking customer feedback and track customer experience score

This five-day workshop, conducted offsite from PwC facility, will allow your team to vet Customer Voice as a suitable platform for seeking customer feedback and launching surveys. You choose which process to target, and our team will work with yours on building out a working Proof of Concept and an assessment.

Agenda

  • Day 1: Current state customer feedback surveys and Survey designs
  • Day 2: Customer Voice survey buildout and workflows
  • Day 3: Design Refinement and Data Integration
  • Day 4: Testing and rollout
  • Day 5: Customer experience score tracking

Deliverables

  • Process Review
  • Survey Design
  • Survey build
  • Data Integration (CDS)
  • Process Automation (Flow)
  • Proof of Concept Feedback Survey

Notes

  • Training is limited to 5 attendees per session and will be conducted virtually.
  • Travel is not included
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