Simple and effective communication is essential to any business. Enabling Studio is a suite of tools that empowers you to build communication workflows that align to your business processes - all without having to engage a team of software developers to build your customizations.
Support desks, sales teams, and customer service teams are just 3 examples where you can add webchat to provide a better user experience and improve communications within your organization.
Sales or customer service team example chat requests:
Support or help desk example chat requests:
You can easily add the Enabling Studio webchat control to your website or internal helpdesk portal to enable your website users to initiate webchat conversations with your team.
The Enabling Studio Agent chat dashboard runs inside Teams in a tab, allowing your agents to answer webchat requests from inside the Teams user interface.
The customizable chat request form allows you to define exactly what questions you want a user to fill out before initiating a chat request. A flexible queuing system allows you to route incoming chat requests to the right team every time for the best possible customer experience!
Enabling Studio is very easy to get up and running. Simply sign in to Enabling Studio with your Microsoft account to start your free 60 day trial for up to 5 users.