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Helpshift - Bots Analytics

Helpshift

Offers valuable insights around Bot activities and their performance

Helpshift Bots​ Analytics includes Answer Bot ​and Custom Bot Analytics. The Answer Bot analytics provides insights ​on​ key metrics such as​ invocations, ​​FAQs shown, FAQs read and overall Deflection​ rate. The Custom Bot analytics includes metrics such as invocations, assignment, and outbound messages.
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-bots-analytics.1.0.0/Artifacts/SampleImage/b67e704c-9023-4e47-8ab3-91dc0f7ac598.png
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-bots-analytics.1.0.0/Artifacts/SampleImage/b67e704c-9023-4e47-8ab3-91dc0f7ac598.png
https://gallery.azure.com/artifact/20151001/helpshift.helpshift-bots-analytics.1.0.0/Artifacts/SampleImage/bbed163a-63f6-4fd5-ae0e-b38678ff2b3c.png