https://store-images.s-microsoft.com/image/apps.45277.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.6a058816-910f-45ba-9c29-57bdb96617b3
Five9 Intelligent Cloud Contact Center integration with Microsoft Teams UC
Modernize your customer experience and empower your agents by uniting the contact center with the rest of your organization.
Whether purchasing products or needing service, customers are increasingly demanding immediate resolution for more complex inquiries. When contact center agents cannot effectively receive support from back-office workers, organizations experience a decrease in productivity and damaged customer relations.
The Five9 UC Integration with Microsoft Teams transforms agent-worker collaboration with increased visibility, creating a delightful and intuitive calling experience for your customers and employees.
Whether purchasing products or needing service, customers are increasingly demanding immediate resolution for more complex inquiries. When contact center agents cannot effectively receive support from back-office workers, organizations experience a decrease in productivity and damaged customer relations.
The Five9 UC Integration with Microsoft Teams transforms agent-worker collaboration with increased visibility, creating a delightful and intuitive calling experience for your customers and employees.
Features:
- Agents can view a customizable, consolidated address book to identify Teams subject matter experts
- Agents can see Teams users real-time presence states such as available, busy, or away.
- Agents can easily click to call, conference, or transfer a call to any Teams user on-net, without incurring additional toll charges.
Benefits:
- Enhance collaboration within your organization
- Increase First Call Resolution (FCR), Customer Satisfaction (CSAT) scores, and Net Promoter Score (NPS)
- Enrich employee connections
W skrócie
https://store-images.s-microsoft.com/image/apps.16053.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.bcd51a0a-859e-462b-8492-2b556407d33c
https://store-images.s-microsoft.com/image/apps.47447.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.1961e0fc-65a4-4af3-a314-b3f7ee170a7e
https://store-images.s-microsoft.com/image/apps.3739.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.075d8b6b-a802-47c2-8f56-40c7a03b6f4c.70a0fc5a-aba5-4c6a-a862-4f8e3846e770
Inne aplikacje z Five9
Five9 Adapter for Microsoft Dynamics 365 - Channel Integration Framework v1Five9Intelligent Cloud Contact Center for Microsoft Dynamics 365
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Five9 Intelligent Cloud Contact Center for multisession applicationsFive9Intelligent Cloud Contact Center for Microsoft Dynamics 365
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