Duck Creek OnDemand is a SaaS solution for P&C insurance that supports Duck Creek’s full suite of products and provides a new model for addressing the changing marketplace requirements and carrier concerns.
OnDemand offers the tools and expertise that carriers need to manage the complexities of P&C insurance within a family of products that includes Policy, Rating, Billing, Claims, Digital Engagement, Insights and Distribution Management. All Duck Creek products, individually, combined, or the full suite are available OnDemand.
The Platform’s low-code capabilities enable a carriers’ business users – not teams of developers – to make changes to products and rules to keep pace with business requirements and pursue market opportunities. Duck Creek’s OnDemand service is there to help with initial performance testing, as well as ensuring that regression testing and user acceptance is verified.
OnDemand includes management and support of out-of-the-box, pre-built integrations to popular third-party and service solutions such as geolocation, MVR lookups, data pre-fill, e-signature, analytics, and more.
All of the components and capabilities insurance carriers need to quickly move from concept, development, and implementation into production are included with Duck Creek OnDemand. Continuous management includes easy upgrades to the latest Duck Creek cloud-based insurance software and automatic circular content (ISO, AAIS, NCCI) updates.
Assigned service managers meet one-on-one with their OnDemand clients every month to review SLA reports and any incident tickets, and collaborate with their clients to share schedules, new releases, and business operational goals. The Duck Creek OnDemand team triages critical incidents across operations, code, and integrations, automatically updating clients and service managers until issues are resolved.
OnDemand is designed for ultimate business protection. Client data is safe and secured, managed with encryption and customer-specific security keys. Continuous threat monitoring, enterprise-grade security controls, and security expert response ensures the confidentiality, integrity, and availability carriers expect. Supporting SOC 1, SOC 2, ISO 27001, GDPR, APRA, and industry-standards compliance.
Duck Creek’s commitment to our clients is backed by our SLA that is structured for around-the-clock availability, disaster recovery, and dynamic growth in business capacity.