Through the genius of augmented reality, technicians can utilize smart glasses to receive hands-free support, meaning workers are safer and more effective on the job. Alternatively, field technicians can leverage mobile functionality to receive real-time feedback via a tablet or smartphone. As a result, first-time fix rates increase, accident rates decrease and overall worker retention improves.
Microsoft Dynamics users gain the benefit of a seamless integration with ARRA for Field Service, giving them a truly effective 360-degree view. Similarly, field service organizations can extend their capabilities even further by integrating ARRA with Hitachi Solutions Extended Field Service software.