Modernize Communications: 2-day Cloud Accel Wkshop


This remote workshop is designed to help Poly Customers experience Microsoft Teams Calling through immersive experiences, use-cases, and deep-dive planning, resulting in actionable recommendations.

Agenda Day 1 a. Assess (Pre-work questionnaire). - 60 mins b. Identify key business decision maker stakeholders. - 30 mins c. Gather information about Customer environment. - 60 mins d. Research Customer challenges and opportunities. - 60 mins 2. Evolution of Voice - 60 mins a. Demonstrations i. Microsoft Teams Calling 1. Microsoft Teams to Microsoft Teams calling 2. Microsoft Teams to PSTN calling 3. PSTN to Microsoft Teams calling ii. Microsoft Teams Devices - 60 mins 1. Headsets 2. Phones 3. Speakerphones iii. Advanced scenarios - 60 mins 1. Executive/admin delegation 2. Call queue and auto-attendant 3. Attendant console 4. Analog Devices (elevator phone, common area, waiting room, alarm systems, paging systems) 5. Contact Center integrations b. PBX to Microsoft Teams journey Day 2 1. Build the Plan a. Adoption Change Management - 60 mins i. Communication ii. Training b. Scenario Discovery - 60 mins i. User analysis ii. Telephony to Microsoft Teams analysis iii. Feature mapping c. Workload Analysis - 60 mins i. Licensing - 30 mins ii. Phone System iii. Calling policies d. Closeout - 60 mins 4. Deliver the Plan - 60 mins a. Findings and recommendations b. Customer deployment plan c. Next steps and actions Workshop outcome: – Evaluation of your current telephony and PBX needs. – Environmental and workload analysis. – Demonstrate the end-to-end Microsoft Teams Calling experience. – Direction on how to transform various user profiles into modern collaboration and communication environment. – Customized report-out with actionable recommendations you can follow to enable and adopt Microsoft Teams for Calling.
Em um relance