Automate Dynamics 365 Customer Service Lite 2-Wk Proof of Concept


Jumpstart your customer service journey with the Dynamics 365 Customer Service "lite" proof of concept. Designed to give you the minimum overheads but maximum output utilising cutting edge automation.

Microsoft Dynamics 365 Customer Service is a model-driven business application that uses built-in intelligence to guide businesses to deliver faster more personalised support adding value to every interaction. This application unifies service provision, saves agents time and helps your business build and retain lifelong customer relationships whilst empowering your automation needs.

Streamlining communication and case management is of high importance. Queues and scheduling meetings help organise, prioritise and monitor your work progress and load. Effective reminders ensure customers are not left waiting and your agents never miss a call.

Jumpstarting with a PoC will provide you with the following;

  • Case Management App
  • Automated SLAS
  • Capture your case logs for both the End user & the employees
  • Automated Teams notifications.
  • Additional Add-ons (but not limited to):

  • Customer Self-Service Single Sign-on Portal.
  • Automated Azure Guest creation and grouping.
  • *Pricing will vary depending on the size and complexity of the project.

    Visão geral