Microsoft Dynamics 365 Finance and Operations Fixed Hour Support Package

Microsoft alignment: AI Business Solutions Organizations often face slow issue resolution, limited internal capacity, performance bottlenecks, and security challenges that hinder efficiency and scalability. Delayed support can stall operations, but a flexible fixed-hour support model provides rapid access to expert help without long-term commitments. Stretched teams lacking technical bandwidth benefit from targeted configuration and enhancement services across Microsoft Dynamics 365, Power Apps, and Power BI, allowing them to focus on strategic priorities. Performance lags and integration errors are resolved through expert tuning and proactive monitoring to ensure system reliability and data accuracy. Lastly, to reduce security risks and confusion around access, streamlined role-based management and user enablement strategies strengthen governance and enhance user confidence.

UST delivers scalable, on-demand Microsoft Dynamics 365 support through pre-purchased hourly packages, providing expert help exactly when you need it. From rapid issue resolution to minor enhancements and proactive guidance, it’s a smarter, budget-friendly way to strengthen and evolve your Microsoft Dynamics 365 environment without the stress of long-term contracts or internal overload.

Fixed Hour Support Package Scope

• Break-fix support: Troubleshooting errors in existing Microsoft Dynamics 365, Power Apps, and Power BI solutions; Resolution of standard system issues affecting performance or functionality.
• User assistance and training: Guidance on system usage and best practices; Quick training sessions for minor functionalities.
• Configuration and minor enhancements: Basic configuration changes (e.g., modifying views, forms, workflows in Microsoft Dynamics 365); Small enhancements in Power Apps (e.g., adding a field, tweaking formulas); Power BI report modifications (e.g., adjusting filters, changing visuals).
• Security and access management: Role-based security updates and user access management; Adjustments to permissions in Microsoft Dynamics 365, Power Apps, and Power BI.
• Performance optimization: Identifying and addressing system performance issues; Data cleanup recommendations.
• Integration monitoring and support: Monitoring and troubleshooting existing integrations; Fixing minor issues in data flow between Microsoft Dynamics 365, Power Apps, and Power BI.

Skills in Scope

• Microsoft Dynamics 365 Finance and Operations – Finance
• Microsoft Dynamics 365 Finance and Supply Chain Management
• Microsoft Dynamics 365 Finance and Operations – Technical
• Power Apps
• Power BI

UST Key Differentiators

• Prepaid Hour Flexibility: Scale support to match your needs
• Full-stack Microsoft coverage: From finance to Power BI, we have the expertise you need
• Focused Expertise: Expert support without the cost of full-time headcount
• Global Delivery & Time-Zone Alignment: Aligned with your hours, we have a global team, yet offer the expedience of local responsiveness

Deliverables

• Step 1 – Analysis: Understand your challenges, organizational structure, and unique business needs
• Step 2 – Existing Solution Evaluation: Comprehensive assessment of your current Microsoft Dynamics 365 setup
• Step 3 – Recommendation on Support Package: Our team of experts will design a tailored support package to meet your strategic goals

Optimize your Microsoft Dynamics 365 environment with cost-effective access to senior consultants who can step in as an extension of your team.