Augmenting your D365 Commerce Experience enabling In-Store and e-Store Enhanced Consumer experience.
Delivering an innovative experience, making retail physically contactless and breaking down Retail’s physical and digital barriers requires a Consumer-led layer. This layer is ‘configured’ to match the purchasing desires and behaviours of the Consumer, it blends physical retail with digital and delivers the Consumer Experience. The Consumer Experience can be driven through multiple-channels; advertisements, media, magazines, stores, provides the capability to recognize product using AI, look up inventory on-line or in-store, provide a purchasing process and a mechanism for receiving the product. The process for innovation in retail can no longer be Merchant led; it must be Consumer led if retail is to reignite. Outside-in, not inside-out.