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Annata 365 for Field Service

Annata

Drive relevant, timely and personalized engagements with your customers and prospects.

Equip your technicians with 360 degree information to the detect issues in real-time, troubleshoot issues remotely and resolve problems while keeping customers informed during every interaction of the service with Annata 365 for Field Service.

Built on Microsoft Dynamics 365 for Field Service, Annata's solution provides industry-specific capabilities that helps companies improve customer satisfaction and empowers organizations to improve productivity while delivering reliable service using advanced analytics, machine learning and IoT capabilities.

Among the wide ranging features the solution offers:

  • A complete 360 degree view of all devices.
  • Service order is raised automatically with appropriate resource requirements and actions required.
  • Instant scheduling of service technicians. Technicians also work with mobile app experiences.
  • Mobile device location (GPS) / GPS Tracking.
  • Extensions to existing entities for work orders.
  • Customer DocuSign electronic signature and completion of work order.
  • Notifications for both iOS and Android devices.
  • Introduction of new entities for job lists, operation codes and warranty information.

How to Experience

  • Test Drive: To immediately experience the Annata 365 for Field Service solution with the associated sample data, try the Test Drive option. With a Test Drive, you don’t need a Dynamics 365 environment and you’ll have two hours to experience the product.
  • Contact me: To get in contact with Annata representative please use the Contact me option and we will be in touch very soon.

To learn more about Annata visit our website www.annata.net

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