WFM Adapter

por TTEC Digital

The adapter sends real-time and historical data to workforce management for staffing purposes.

The WFM Adapter compiles relevant call center information from your Microsoft D365 CSW environment to provide you with reports on agent and queue activities (historical feed) and near real-time adherence updates (RTA feed) to support workforce management system forecasting and intra-day management processes. Options are available to customize which data is collected, how often, and how it is delivered.

Important: A mandatory implementation package is required with every WFM Adapter subscription purchase. Package listing:

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