Bright Pattern Omnichannel Contact Center for Dynamics and Teams

por Bright Pattern Inc

(94 Classificações)

CCaaS integrated with Dynamics 365 and Teams, offering voice, chat, email, SMS, social media, & more

Bright Pattern’s AI-powered, omnichannel contact center solution integrates with Microsoft Dynamics, Microsoft Teams and Microsoft Azure Cloud, to create a Microsoft contact center solution that is perfect for anyone looking to deliver seamless customer experiences. Bright Pattern’s omnichannel contact center solution can utilize your Microsoft Dynamics environment to provide agents real time access to customer information, improving agent productivity and efficiency, and in turn, your overall customer experience.

Bright Pattern & Dynamics 365: Bright Pattern delivers a fully integrated Omnichannel Contact Center that allows customers to have a seamless continuous single conversation across all channels

  • Complete Integration - native embedded widget within Dynamics, screen pops, click to call, transfer, post-activity history, and skills-based routing

  • True Omnichannel - voice, chat, email, SMS, messengers (WhatsApp, Facebook Messenger, WeChat, LINE), video chat, bots

  • Quality Management - analyze 100% of interactions on all channels with AI (sentiment analysis & keyword search)

Bright Pattern & Teams

  • Bring everyone in every department together to improve CX:

    • See user presence

    • See if a colleague is online, away, busy, or offline, and bring them into a contact center conversation

    • Invite subject matter experts to join phone calls for transfers and conference calls

    • See Teams directories and group membership

    • Allow users outside the call center to call agent extensions

    • Allow users outside the call center to start chats with agents as if it was a Microsoft Teams conversation

  • Move the conversation from Teams to any channel, like voice, chat, text, SMS, messengers, etc.

  • Invite Teams users outside of the call center to join conversation

Bright Pattern & Azure

  • Microsoft AI for conversational IVR and agent assistance

  • Microsoft Azure voice biometrics to authenticate callers

Key Benefits:
  • Advanced Technology
    • Active-active, N+1 architecture
    • 100% availability, no downtime for upgrades or maintenance
    • Robust, out of the box integration with Microsoft Dynamics, Teams, and Azure
    • Extremely scalable
  • Omnichannel Mobile App
  • Omnichannel outbound suite
  • Out the box integrations
  • Native, Omni QM (monitor 100% of interactions with AI)
  • ITSM/ITIL Expertise
  • Below market subscription and services pricing (less than 2% of revenue comes from our professional services organization)
  • Fast and simple to deploy, half the industry average
  • Founded by industry veterans Michael McCloskey and Konstantin Kishinsky, who have proven track records at other contact center companies
  • Many of our top engineers each have 15+ years of contact center experience.

Request a demo on our website to see it in action:

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