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Configurable Workflow&SLAs engine (Light)

Cluster Reply

The objective is to model, in a open, flexible and configurable way, complex Workflows in Dyn 365

Characteristics:

  • Zero-coding and no IT skills needed to configure a Workflow
  • Integrated SLAs management engine that can trigger events and activate Workflow transition
  • All configurations are done using Dynamics 365 only
  • Clear Workflow management with visibility on possible next actions and transition
  • Guided workflow including contextual documentation
  • Workflow audit on occurred transition


LIGHT VERSION (Free!):

  • 8 Workflow Steps Limit
  • 2 SLAs Limit
  • It can be used with Case entity only


FULL VERSION (Contact us! dynamics365@reply.it):

  • No pre-defined limitation on Workflow Steps
  • No pre-defined limitation on configurable SLAs
  • Workflow attachable to any business entity

http://store-images.s-microsoft.com/image/apps.24889.dae80357-1f34-4ec7-9eed-441b84efee4d.cb1c0338-41ff-4df5-beeb-68be317ff46f.b5936dc7-401f-4884-8187-b113c0e0e67e
http://store-images.s-microsoft.com/image/apps.24889.dae80357-1f34-4ec7-9eed-441b84efee4d.cb1c0338-41ff-4df5-beeb-68be317ff46f.b5936dc7-401f-4884-8187-b113c0e0e67e
http://store-images.s-microsoft.com/image/apps.17181.dae80357-1f34-4ec7-9eed-441b84efee4d.cb1c0338-41ff-4df5-beeb-68be317ff46f.261cb1f2-3af4-426e-9e84-f4875bfcc5fb
http://store-images.s-microsoft.com/image/apps.5884.dae80357-1f34-4ec7-9eed-441b84efee4d.cb1c0338-41ff-4df5-beeb-68be317ff46f.74d42977-b555-4a61-aad9-a75c957ad20f
http://store-images.s-microsoft.com/image/apps.54819.dae80357-1f34-4ec7-9eed-441b84efee4d.cb1c0338-41ff-4df5-beeb-68be317ff46f.c15a5905-eadc-4f44-9539-db034e8eaa89
http://store-images.s-microsoft.com/image/apps.16047.dae80357-1f34-4ec7-9eed-441b84efee4d.cb1c0338-41ff-4df5-beeb-68be317ff46f.bc3d749f-3f54-4755-8068-0bb50e433add