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Dynamics CIF Connector for Genesys Workspace

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Dynamics CIF Connector for Genesys Workspace

The Dynamics 365 CIF connector offers an Out-of-the-box integration between the Genesys Workspace (WDE/WWE) and the Microsoft Dynamics 365 leveraging the Microsoft CIF. With our connector all the Genesys channels: Voice Inbound/Outbound, Chat, Email, Social Engagement, SMS, Workitems are straight available inside Dynamics 365. Out-of-the-box use cases provide full control of the Genesys digital channels inside Dynamics. The CIF Connector offers also an easy way to personalize the use cases so that all the business requirements can be achieved in a second.
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