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xMatters incident prevention

xMatters Inc.

Prevent, manage, and resolve IT issues by automating communication across your toolchains

xMatters digital service availability platform identifies, prevents and resolves issues to keep your services up and running. Using the xMatters app, you can easily pull the right on-call resources into the incident resolution conversation and execute commands across your workflow, helping you solve problems before they impact your customers whether you're a business user, a member of a DevOps team, or an IT operator. Simply chat with the xMatters bot in Microsoft Teams to quickly discover who is on call from a specific team and leverage the group on-call schedules and rotations, escalation details, and user device preferences set up in xMatters to quickly engage the right resources into the targeted team channel. xMatters eliminates the need to switch back and forth between systems, so your team can stay in Microsoft Teams to collaborate and resolve incidents faster.

  • Install the xMatters app for Teams in your Office 365 tenant and sign in to your xMatters account directly from within Microsoft Teams.
  • Message the @xMatters bot to search for groups by keywords. You can browse through multiple groups that match the keywords in an intuitive user interface.
  • From the search results, select and display a group’s on-call schedule and escalation details.
  • Invite people to the targeted team channel with the click of a button – the correct on-call resources are immediately notified via xMatters and can join the conversation simply by responding to the notification.
  • Track the status of an event from within the channel, which is automatically updated whenever a user responds or an escalation occurs.

An Active xMatters account is required in order to use the app.

DON’T HAVE AN XMATTERS ACCOUNT?

Visit xMatters.com/free to sign up for a free account today.

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