CallCabinet Compliance Call Recording and Analytics

por Call Cabinet Corporation

(30 Classificações)

CallCabinet app for compliant video & call recording, analytics & automated QA

CallCabinet is a Microsoft-certified compliance call recording, analytics and automated QA solution for Microsoft Teams’ voice, video and screen sharing. CallCabinet fills every interaction’s compliance gap, leveraging detailed policy settings which support the world’s most heavily regulated industries.

Using CallCabinet’s app add-in for Teams, users can easily manage recording features from within Teams. These features include the ability to control active calls (pause, resume and cancel), tag calls and locate, view, and play recent recordings.

Built in the same Azure fabric as Teams, CallCabinet is a cloud-native solution that provides seamless, real-time and compliant recording of every interaction. CallCabinet works with desktop phones, softphones, cell phones or any combination to ensure your business records every interaction, however they happen.

CallCabinet can be deployed in minutes and allows for the migration of legacy data to turn voice data insights into business intelligence.

Standard security features include:

- Active Directory integration

- IP address restrictions

- Granular, user-based permissions

- Compliant call sharing

- Customizable policy settings

Why businesses choose CallCabinet

- Compliance for every industry: Including GDPR, PCI DSS, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and many more.

- Military-grade security: 256-bit AES rotating encryption.

- Redundant and resilient: Record with two capture points to ensure optimal compliance.

- Endless power and storage: Unlimited cloud storage allows you to access recordings anytime, anywhere.

- Data sovereignty: Recordings are stored in data centers across six continents.

- PCI DSS compliance: AI-driven redaction, API call redaction or manual intervention options.

- Ownership of data: Your recordings aren't locked away with proprietary encoding formats. Your data is always accessible 24/7/365.

- Unbeatable uptime: Expect an uptime of 99.999%, which is as close to perfect as we’re allowed to claim.

How businesses leverage CallCabinet

CallCabinet eliminates costly legacy systems, hardware and maintenance. As a cloud-native SaaS, it is always up-to-date, has virtually zero downtime, and offers the lowest total cost of ownership.

AI-driven analytics reviews all of your voice recordings for you and provide insights for a 360-degree view of your business.

Accurately resolve disputes by quickly finding what was promised, ordered, the agreed-upon pricing, sentiment and many more.

CallCabinet is the most comprehensive compliance call recording solution in the market, and every compliance recording plan includes the following standard features:

- Unlimited recordings and storage

- 256-bit AES rotating encryption

- Redundancy (local and geographical)

- Unified-location data sovereignty

- Custom retention policies

- Multifactor authentication

- Granular user-based permissions

- Call playback

- Call flagging

- Searchable call tagging

- Call notes

- Agent and team grouping capabilities

- Basic API support

- Multi-language support

An active recording license is required to use CallCabinet’s app add-in for Microsoft Teams.

Discover the power of CallCabinet cloud - install the Teams app add-in today!

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Funcionalidades do aplicativo

Quando esse aplicativo é usado, ele
  • Pode enviar dados pela Internet
  • Esse aplicativo pode acessar informações pessoais na mensagem ativa, como números de telefone, endereços postais ou URLs. O aplicativo pode enviar esses dados para um serviço de terceiros. Outros itens em sua caixa de correio não podem ser lidos ou modificados.

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