Groove Connector

Microsoft Office 365 Connectors

Simple Help Desk

The Groove connector notifies your Office 365 group about activity related to your tickets using Groove. The Office 365 group will be notified of the following events in Groove

• Ticket Started

• Ticket Closed

• Customer Replied

• Agent Replied

Connectors are available for customers with Office 365 business subscriptions. It is not available for Office 365 Dedicated and Exchange on-premises customers.

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