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Customer Insights (Preview)

Microsoft Corporation

Direct access to information you need to better serve your customers.

Customer Insights Teams bot (Preview)

Microsoft Dynamics 365

Direct access to information to better serve your customers

The Customer Insights Teams bot enables teams and people with direct customer contact to quickly look up customer profiles in the Microsoft Teams app in the conversation with a bot.

The Customer Insights Teams bot allows to connect to your Customer Insights instance and can pull up profiles in Microsoft Teams on individual customers when you search for them by name, email address, or another indexed field. The bot presents a customer card for the requested customer with specific details that help to drive business decisions.

In order to use this app, you need to have access to a Customer Insights environment. Learn more.

Funcionalidades do suplemento
Quando este suplemento é usado, ele
  • Pode enviar dados pela Internet
  • Este suplemento pode acessar informações pessoais na mensagem ativa como as informações de números de telefone, endereços postais ou URLs. Ele pode enviar dados a um serviço de terceiros. Outros itens em sua caixa de correio não podem ser lidos ou modificados.
  • Em um relance
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