The SysAid Bot allows you to create SysAid tickets in Microsoft Teams
So now, you don't need to leave Microsoft Teams in order to communicate with IT. Stay where you are, and SysAid's Service Automation will take care of the rest.
There is no special configuration for the SysAid Bot. It is dependent on the configuration and connectivity of SysAid's Microsoft Teams integration.
Note: In order to use this app, users must have access to SysAid. Please contact SysAid Customer Care here for assistance